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webinar CX Strategy

Designing Your Customer Experience Strategy for 2016

Facilitated by noted author and master trainer, Theo Gilbert-Jamison, this interactive 45-minute session will not only share tips and best practices that have been successfully implemented across different industries, but also break-down a 6-Step Strategy to help you achieve your team or organization’s customer experience goals.

Date: 09 Oct 2015
Time: 9:00 AM
Time Zone: CDT

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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

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The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Different social platforms ...
varied experiences.

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Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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