Innovation  |  Competition  |  Brand Power  |  Promoter Customers  |  Agile Business  |  Momentum  |  Aligned Team  |  Leadership  |  Customer Centricity
webinar CX Strategy

Guiding Your Agents to Deliver Greater Customer Experience

Business leaders are increasingly focussed on Customer Experience and its power to drive retention, business growth – and alleviate competitive pressures. Join us to explore the:

  • Implications of changing business imperatives on CX and contact centres
  • Determinants of agent performance and how organisations are reducing costs and improving efficiency
  • Process to empowering agents to achieve CX excellence, across all channels.

Our presenters will leverage key insights from Fifth Quadrant’s 2015 Customer Experience Strategy report – and share best practice from leading contact centres across the world.

Date: 04 Aug 2015
Time: 10:00 AM
Time Zone: ET
Hosted By: Fifth Quadrant

  VENDORS Get Your News Out!

A new way to get your key messaging to a bigger audience. Make it part of our daily stream of News, Articles, Opinion + More

Gain audience reach of tens of thousands of targeted business decision makers via our emails, social media and portal.

go to contact us page
Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

Connect to Customer Excellence Magazine
Different social platforms ...
varied experiences.

Get a wide perspective on
Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

  © 2010-2017 Ideal Path. All rights reserved.