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webinar CX Multichannel

How to Maximize Your Multi-Channel Opportunities & Increase Customer Satisfaction

Research shows that 72% of customers are frustrated with the inconsistent service they receive across multiple contact channels. Additional reports indicate 89% of customers will quit doing business with a company after just one bad experience.

In 30 minutes we will show you how to bridge the gap between your customer's self-service and subsequent agent-assisted-service across multiple channels. These solutions increase both customer satisfaction levels as well as contact center efficiencies. This demo will focus on implementing a mobile initiated callback solution and how to offer Scheduled Callback to improve the customer experience. In addition, we will demonstrate how to lower customer effort and how to use customer data to improve first call resolution.

Date: 04 Aug 2015
Time: 1:00 PM
Time Zone: ET
Hosted By: Virtual Hold
Speaker: Jeremy Starcher, VP of Business Development

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