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webinar CX Execution

6 Practices to Improve Your Customer Experience Design

Your marketing organization’s focus on the customer, their acquisition, retention and building a loyal relationship, has given marketers the expertise needed to own improving and orchestrating your organization's overall customer experience. But to do so, there are many moving parts that need to be coordinated across people and platforms, which makes improving customer experiences a daunting task. And more importantly, this typically leads to spending more time on execution than on planning and designing experiences that delight.

Join this webinar to learn more about the:

  • Timeless truths and current trends of customer experience design
  • Best practices you can use to improve your customers' experiences
  • How IBM Journey Designer can help
Date: 30 Jun 2015
Time: 1:00 PM
Time Zone: ET
Hosted By: IBM
Speaker: Sarah Grzybowski, Portfolio Marketing Manager, IBM Marketing Solutions, Jasmine Basrai, Product Manager, IBM Commerce

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