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vendor Loyalty Industry

PCP Market Research

PCP is an award winning qualitative and quantitative market research agency and consultancy based in York. They are a full service agency and offer a range of services including mystery shopping, statistical modeling, consultancy, data processing and many others.

Country: UK

Feedback-Survey Platform: Online, Voice, Face to Face
Services: Mystery Shopping Services, Market Research Surveys, Customer Satisfaction Surveys
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Apple full of smart people — they’re not dumb enough to ignore the competition. They have a strategy that allows them to not be reactive or try to run out in front on every feature area.

ARTICLE VOC Strategy

An opportunity exists in many industries to outperform what in the past were considered gold standards. Companies used to operate at B+ levels (from a customer needs perspective) and business owners/executives felt they were meeting a standard.

LATEST NEWS industry wide

OpenText Named Leader in Digital Asset Management for Customer Experience

Bunchball Raises Capital and Adds to the C-Suite as Demand for Gamification Grows

Sailthrus Holiday Shopping Survey Reveals Convenience Trumps Trust for the Majority of Large Spending Online ...

American Green Selects Digital Clarity to Enhance Marketing Strategy


MORE NEWS

Generations are worlds apart with Gen Y being a completely different buying ‘animal’ than Baby Boomers. Technology is transforming marketing and sales and rendering old style campaigns less effective and efficient.

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varied experiences.

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Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

the CXCELLENCE NEWSLETTER
BE INFORMED. STAY CURRENT.

Get the latest picks by our Editorial Team - selected by sifting 1000s of News, Articles, Examples, Vendors and Events.

Your weekly eye on the Customer Centric Industry -- filled with powerful takeaways brought to you by our Editorial Team.

subscribe to newsletter
Connect to CXcellence
 
Different social platforms ...
varied experiences.

Get a wide perspective on
Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC
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