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2016.09.29: What Are Your Really Valuable Competitive Assets?

In this issue of theEdit Newsletter

When you talk about assets, people tend to run to the cash and physical asset sides of the balance sheet. But increasingly, its the intangible assets in the your business model that mean the most competitive advantage. That's our focus in this week’s issue of theEdit Newsletter.

 

ARTICLE: The Power of Your Data Ecosystem

For almost any business to lead its industry, one thing it has to have is a ‘living’ ecosystem of data from which insights can constantly be drawn over time.
READ MORE


ARTICLE: Vocal Customers Are Gold (Even if They're Complaining)

Often the most vocal promoters are born from the most vocally unhappy customers -- because of how they were handled.
READ MORE


OPINION: Real Example: 5 out of 5 Failure by a Manager Handling a Complaint Escalation

There are a lot of lessons to learn from the many mistakes made by one store manager in a single customer complaint situation.
READ MORE


OPINION: The Right Way to Evolve Your Business

A vendor blogged on the subject of building best practices for call centers in the era of Siri. We love the role model approach to evolving processes.
READ MORE


LATEST INDUSTRY NEWS


Jul 27: Paytronix Launches Platform To 'Measure, Improve Loyalty Campaign Performance'

Jul 21: Confirmit Horizons Enhances Market Research, Voice of the Employee and Voice of the Customer Programmes

Jul 20: Latest InfoTrends Study Reveals That Improving Customer Experience Is Top Priority


UPCOMING WEBINARS


Aug 04: How to Maximize Your Multi-Channel Opportunities & Increase Customer Satisfaction
More on the Webinar

Aug 04: Guiding Your Agents to Deliver Greater Customer Experience
More on the Webinar

Aug 07: CRM Webinar: A Journey From Target To Customer
More on the Webinar

 

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Different social platforms ...
varied experiences.

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Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

Connect to Customer Excellence Magazine
 
Different social platforms ...
varied experiences.

Get a wide perspective on
Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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