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2015.06.19: 4 Ways Big Data is Changing Business

In this issue of theEdit Newsletter

Not long ago a company's data was just one of many tools in management's arsenal.  Now Big Data is changing how businesses are run. That transformation is our focus in this week’s issue of theEdit Newsletter.

 

ARTICLE: Big Data Breaks the 'Comfort of Ignorance'

There was time when a business owner or leader could ignore data that didn’t suit 'their way of seeing the company'. No any more.
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OPINION: How Big Data is Transforming Teams

The biggest impact has been the reduction in the need for instinct based (subjective) decisions, replacing them with tactics based upon specific data driven insights.
READ MORE


ARTICLE: How VOC and Big Data Are Making Biz Architecture Important

While it’s true that a business is the product of a lot of small actions (done correctly and regularly), there has always been another part of the equation -- its biggest areas of strength, momentum and competitiveness.
READ MORE


OPINION: 4 Angles on Innovation Using Big Data

4 companies recognized for innovative approaches to leveraging big data insights to drive improved customer experience.
READ MORE


LATEST INDUSTRY NEWS


Jun 19: 3CLogic and HelpSocial Partner to Offer Integrated Social Customer Service Contact Center Platform

Jun 17: Topdown Cited by Prominent Analyst Firm as Leading Vendor of Interactive Customer Communications Software

Jun 15: Accenture: Internet of Things Driving New Era of "Living Services"


UPCOMING WEBINARS


Jun 24: Create a Customer Success Charter
More on the Webinar

Jun 25: Loyalty, Meet Referral: A Perfect Match
More on the Webinar

Jun 30: 6 Practices to Improve Your Customer Experience Design
More on the Webinar

 

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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

Connect to Customer Excellence Magazine
 
Different social platforms ...
varied experiences.

Get a wide perspective on
Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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