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2015.05.21: Customer Excellence: Accept No Compromises

In this issue of theEdit Newsletter

Original Articles & Opinion
Eye on the Industry (featured news)
Selected Webinars around Customer Centricity


We chose Customer Excellence as the name for our magazine for a reason -- it's what is demanded by the current competitive market. Here are a few areas to focus on. That's our focus in this week's Newsletter.


ARTICLE: 3 Key Trends in Voice of the Customer Programs

A look at some of the key trends in Voice of the Customer programs that are separating the leaders from the followers in many industries.READ MORE


OPINION: The Need to Be Ambitious About Communications

The right channel at the right time -- that's the ultimate capability in a customer interaction. The days of siloed communiations channels are behind us.READ MORE 


OPINION: Why British Airways Created A Separate Customer Experience 'Department'

Real CX driven competition is a different level and demands a totally different holistic approach READ MORE


ARTICLE: Why Customer Experience Is A Strong Indicator Core Business Strength

Consciously or otherwise, we tend to recognize that companies that can be highly customer centric in their CX are likely better positioned (with a stronger business model) than their competitors. READ MORE


LATEST INDUSTRY NEWS

May 20: InMoment Boosts Customer Insights Capabilities in New Product Version

May 20: Zendesk Study Points to The Power of Live Chat Capability to Drive CSat

May 19: NewVantage Partners Announces Big Data Fast Track Program


UPCOMING WEBINARS

May 26: Reshape Your Business for the Digital Age
More on the Webinar

May 27: Best Practices for Generating More Ratings and Reviews
More on the Webinar

May 28: Omnichannel Customer Engagement
More on the Webinar


Have a release, announcement or webinar you'd like to see in this newsletter and on our portal?

We bring together a collection of original articles, opinions, news and webinars that we think are most valuable for our audience of 10000+. If you think you have something that fits the bill, submit it to us here.

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varied experiences.

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Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC
EXPLORE MORE
Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

Connect to Customer Excellence Magazine
 
Different social platforms ...
varied experiences.

Get a wide perspective on
Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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