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Opinion CX Strategy

Thurs. Webinar Lineup at #CXWeek 2015

Thursdays Line Up for #CXWeek:
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Steve Curtin at 11am EST
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service From Ordinary to Extraordinary

Recent Tweets from @enthused

Look at employees' name tags. Use their names during your interactions with them. Watch them smile. They'll remember you. #custserv

People in your org need to get to know each other.

What are your employees working toward?#custserv #custexp #culture


Sam Stern at 1 pm EST

Success Secrets From Senior Customer Experience Executives

Recent Tweets from @samsternjones

Executive Q&A: Success Secrets From Senior #CustomerExperience Executives

Heavy workloads more about signaling devotion to a firm than really being more productive

Forrester's #CX Cast Ep 8 What Makes Customers Feel That Companies Value Them?


Steffanie Biedler at 3pm EST
5 Quick Wins to Improve Your Customer Experience Now

May 20, 2015  

Are You Using These 5 Approaches to Greater Business Agility?

3 Ways to Innovate the Customer Support Side of Your Business

Going From Good to Great on Customer Centricity: 4 Ways Companies are Creating Real Advantage

Using Customer Centric Strategies to Build Business Momentum


Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

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The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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