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Opinion CX Strategy

Thurs. Webinar Lineup at #CXWeek 2015

Thursdays Line Up for #CXWeek:
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Steve Curtin at 11am EST
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service From Ordinary to Extraordinary

Recent Tweets from @enthused

Look at employees' name tags. Use their names during your interactions with them. Watch them smile. They'll remember you. #custserv

People in your org need to get to know each other.

What are your employees working toward?#custserv #custexp #culture

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Sam Stern at 1 pm EST

Success Secrets From Senior Customer Experience Executives

Recent Tweets from @samsternjones

Executive Q&A: Success Secrets From Senior #CustomerExperience Executives https://t.co/63U1twutn8

Heavy workloads more about signaling devotion to a firm than really being more productive http://nyti.ms/1EbkiXZ

Forrester's #CX Cast Ep 8 What Makes Customers Feel That Companies Value Them? http://t.co/Plvu5eSPKR

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Steffanie Biedler at 3pm EST
5 Quick Wins to Improve Your Customer Experience Now

May 20, 2015  
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It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

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The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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