Amazon has jumped into the retail grocery business — and their offering is far from run-of-the-mill. Say bye-bye to check out lines and get ready to just grab and go like it’s your own mega pantry. We take a look at the business rationale.
Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z). Throw in a multitude of communications platforms and the problem gets even more complex.
Engagement of customers across the customer journey has become a primary goal of CX driven companies. Leveraing predictive analytics shifts the control of the situation towards the company -- allowing personalization and prediction of customer behaviors.