Daily News Roundup  |  theEdit Newsletter Issues  |  Customer Experience  |  Voice of the Customer  |  Customer Loyalty
Loyalty Industry

Virgin Atlantic Enhances Customer Experience with Real-Time Proactive Chat

LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time engagement solutions that increase conversions and improve customer experience, today announces Virgin Atlantic's successful implementation of the LivePerson Chat solution.

Virgin Atlantic deployed LP Chat to address two main goals: to enable customers to have their questions answered in real-time online, saving them from emailing or calling, and to improve online ticket sales conversion rates and catch website visitors who were dropping off

Aug 9, 2012 | Original Link


What's Are the Next Steps in Your Company's CX Evolution

What Are Companies Focused on To Compete in the New Business Environment?

Why Data Is a Key Team Member at Meetings

Keys to Successfully Using Technology to Advance a Business


Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

theEdit NEWSLETTER latest issues
LATEST ARTICLES strategy, insights, examples
Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

LATEST NEWS industry wide
LATEST OPINIONS from our editors

Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

WEBINARS upcoming around the industry
Connect to Customer Excellence Magazine
Different social platforms ...
varied experiences.

Get a wide perspective on
Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC
  © 2010-2016 Ideal Path. All rights reserved.