Daily News Roundup  |  theEdit Newsletter Issues  |  Customer Experience  |  Voice of the Customer  |  Customer Loyalty
Loyalty Industry

Virgin Atlantic Enhances Customer Experience with Real-Time Proactive Chat

LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time engagement solutions that increase conversions and improve customer experience, today announces Virgin Atlantic's successful implementation of the LivePerson Chat solution.

Virgin Atlantic deployed LP Chat to address two main goals: to enable customers to have their questions answered in real-time online, saving them from emailing or calling, and to improve online ticket sales conversion rates and catch website visitors who were dropping off

Aug 9, 2012 | Original Link
shares
the CXCELLENCE NEWSLETTER
BE INFORMED. STAY CURRENT.

Get the latest picks by our Editorial Team - selected by sifting 1000s of News, Articles, Examples, Vendors and Events.

Your weekly eye on the Customer Centric Industry -- filled with powerful takeaways brought to you by our Editorial Team.

subscribe to newsletter

  VENDORS Get Your News Out!
SEND US YOUR PRESS RELEASES

A new way to get your key messaging to a bigger audience. Make it part of our daily stream of News, Articles, Opinion + More

Gain audience reach of tens of thousands of targeted business decision makers via our emails, social media and portal.

go to contact us page
EXPLORE MORE

Apple full of smart people — they’re not dumb enough to ignore the competition. They have a strategy that allows them to not be reactive or try to run out in front on every feature area.

theEdit NEWSLETTER latest issues
LATEST ARTICLES strategy, insights, examples
ARTICLE VOC Strategy

An opportunity exists in many industries to outperform what in the past were considered gold standards. Companies used to operate at B+ levels (from a customer needs perspective) and business owners/executives felt they were meeting a standard.

LATEST NEWS industry wide

Cloudwords Integrates With Sitecore to Enable Multi-Language Customer Experiences

Study: Retailers Need To Close Omni-Channel Gap

CloudApps has been named a finalist at the Employee Engagement Awards

Verint Explores Reshaping the Branch for Todays Omnichannel Banking


MORE NEWS
LATEST OPINIONS from our editors

Amazon Shows Its Achilles Heel -- Reactivity

Business Model Alignment Can Lower The Cost of Innovation

When New Technology is Seamlessly Innovative

Benioff Got the Cloud Vision Right (Dreamforce 2014)

It's Dreamforce Time Again!


MORE OPINIONS

Generations are worlds apart with Gen Y being a completely different buying ‘animal’ than Baby Boomers. Technology is transforming marketing and sales and rendering old style campaigns less effective and efficient.

WEBINARS upcoming around the industry

Lessons Learned on a 3-year Customer Experience Journey 02 Dec 2014

The Modern IT Service Desk: How to Mature from Cost Center to Strategic Partner 09 Dec 2014


MORE WEBINARS
Connect to CXcellence
 
Different social platforms ...
varied experiences.

Get a wide perspective on
Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

the CXCELLENCE NEWSLETTER
BE INFORMED. STAY CURRENT.

Get the latest picks by our Editorial Team - selected by sifting 1000s of News, Articles, Examples, Vendors and Events.

Your weekly eye on the Customer Centric Industry -- filled with powerful takeaways brought to you by our Editorial Team.

subscribe to newsletter
Connect to CXcellence
 
Different social platforms ...
varied experiences.

Get a wide perspective on
Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC
  © 2010-2014 Ideal Path. All rights reserved.