An opportunity exists in many industries to outperform what in the past were considered gold standards. Companies used to operate at B+ levels (from a customer needs perspective) and business owners/executives felt they were meeting a standard.
LATEST NEWS industry wide
Zendesk Launches Net Promoter Score Surveys and Unveils Customer Loyalty Trends
Consumer Expectations Driving Change in Retail Technology Deployment
Retailer Lakeland Selects OrderDynamics to Supercharge Its Service to Customers
Clarabridge Continues Track Record of Innovation with Clarabridge 6.3
Generations are worlds apart with Gen Y being a completely different buying ‘animal’ than Baby Boomers. Technology is transforming marketing and sales and rendering old style campaigns less effective and efficient.