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Apple full of smart people — they’re not dumb enough to ignore the competition. They have a strategy that allows them to not be reactive or try to run out in front on every feature area.

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ARTICLE VOC Strategy

An opportunity exists in many industries to outperform what in the past were considered gold standards. Companies used to operate at B+ levels (from a customer needs perspective) and business owners/executives felt they were meeting a standard.

LATEST NEWS industry wide

Amazon Tops UK Digital Customer Experience Study

Perficient Drives Clients Growth with CX Solutions

Research ID's Insurers New Focus on Customer Experience

Report Looks into Future of Bank Loyalty Programs


MORE NEWS
LATEST OPINIONS from our editors

What Drives Excellence in VoC Programs?

Facing Cutbacks? Talk to Customers First

Southwest Airlines Demonstrates the BIG Challenge Facing Companies

3 Keys to Gamification Success (INFOGRAPHIC)

Apple Demonstrates Its Strategic Commitment with Continuity


MORE OPINIONS

Generations are worlds apart with Gen Y being a completely different buying ‘animal’ than Baby Boomers. Technology is transforming marketing and sales and rendering old style campaigns less effective and efficient.

WEBINARS upcoming around the industry

IBM: Serve and Delight Your Customers in the Contact Center 01 Oct 2014

How Modern Companies Are Revolutionizing Traditional Customer Service 01 Oct 2014

So You Want to Get Personal (Tahzoo / Loyalty360) 07 Oct 2014

7 Steps to Customer Experience Heaven with Annette Franz 09 Oct 2014


MORE WEBINARS
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