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event: Loyalty Industry

Consumer Returns


An effective returns management system is no longer nice to have, it a necessity to ensure efficiency, recaptured profits and a positive multi-channel customer experience. Striking a balance between customer satisfaction and returns management has always been an arduous task and 2011 is no exception. With today’s increasing fuel costs, volatile market conditions and regulatory uncertainty

Location: Omni Mandalay Hotel at Las Colinas, Dallas, TX, USA
Date: 19-21 Sep 2011

Keynote Speaker: Bob Weis (VP of Customer Service and Quality at Barnes and Noble), Chris Griffin (Senior Manager of Global Retail Returns Entertainment and Devices at Microsoft), Curtis Greve (Principal at Greve Davis), Debi Brown (Director of Operational Excellence at Overstock), Elaine Gasser (Director of Reverse Logistics at Hewlett Packard), Gary Moore (Senior Manager of Reverse Logistics at Sprint), Gary Gear (VP of Operations and Storage Device Division at Toshiba America Information Systems), Jodi Meyer (Returns Recovery Manager at Colony Brands), Sam Jackson (Group Manager at Resource Recovery Target)

  • Qualified Retailer & OEM Only Providing The Best Service To Improve The Customer Experience And Prevent The Return Before It Occurs
  • Industry Best Practices To Improve Your Reverse Logistics Center Operation
  • What is On The Horizon?: Where The Consumer Electronics Industry Is Headed In 2012 And Beyond
  • Utilizing Data Attained At The Point Of The Return And Customer Feedback To Reduce The Rate Of NTF Returns

Fees Range: $949.50 - $1899
Highlighted Roles : President, VP, Manager, Directors, MD
Highlighted Industries: Telecom, IT, Manufacturing, Retailer

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