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  • Microsoft and the Smart Phone (Article)

    Some logic says that the biggest software company in the world should always hold a strong place in the smart phone space (where software is at least 1/2 the game). But do the old rules still apply?

    CX on Mobile | Sep 14, 2012
  • Mobile Boosts VOC Actionability (Article)
    VOC on Mobile | Aug 20, 2012
  • The Generational Transition of Mobile (Article)

    Mobile has been on radar screen of companies for a while — with a big part of the focus being on gathering customer feedback. Until recently, the driving factors have often been company centric.

    VOC on Mobile | Jun 28, 2012

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